Enhancing Business Communication: The Call-Related Features of MVPN

In today's fast-paced business environment, seamless and efficient communication is critical. Our Mobile Virtual Private Network (MVPN) service is designed to meet these needs, offering a comprehensive suite of call-related features to enhance connectivity, productivity, and customer engagement. Let's delve into these features and how they can benefit your organization.

Call Restriction

Our MVPN service allows precise control over incoming and outgoing calls through configurable call restrictions. Administrators can create blacklists and whitelists to manage call access based on various criteria such as calling number, type of call, date, time range, and call origin. This ensures that only authorized calls are connected, enhancing security and control.

• Incoming Call Blacklists/Whitelists: Block or allow calls based on predefined criteria.

• Outgoing Call Blacklists/Whitelists: Restrict outgoing calls to specific numbers or types.

• Individual Call Restrictions: Manage personal call settings from the Address Book menu.

• Flexible Configuration: Managed via Graphical User Interface.

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Automatic Callback

Improve customer satisfaction with the Automatic Callback feature. When an incoming call is logged, the system can automatically reject it and initiate a callback from a preselected number or an available user. This ensures that no call goes unanswered and customers receive prompt responses.

Automated Outbound Calling

Our Automated Outbound Calling feature, integrated with the Defne OCS (Outbound Campaign Suite), allows administrators to define voice messages and recipient lists for automated calls. The system delivers these messages and can take follow-up actions such as connecting to an employee or confirming receipt. This feature is ideal for campaigns and important announcements.

Team Connect

The Team Connect feature simplifies the creation of audio conferences. Administrators and group managers can set up conferences directly from the GUI, bridging communication between internal and external participants. This enhances collaboration and decision-making.

Announcement Management

Customize and manage announcements for various call scenarios, including call transfers, call pending, queue announcements, call forwarding, and more. Announcements can be time-based and tailored for specific periods, such as out-of-office hours, ensuring consistent and professional communication.

Call Monitoring

Our Call Monitoring feature enables real-time observation of incoming and missed calls. Administrators and group managers can view the status of calls, intercept, redirect, or terminate them as needed. This ensures efficient call management and improves response times.

Routing Tree

The Routing Tree feature allows for sophisticated call rerouting based on various criteria, such as calling number, type of call, date, and time range. This ensures that calls reach the appropriate destination efficiently. Night mode configurations provide additional flexibility for handling calls during off-hours.

Hunt Group

Optimize call handling with the Hunt Group feature, which distributes incoming calls to multiple MSISDNs either synchronously or sequentially. Calls are connected to the first available user, and if all are busy, queued with announcements and options to leave a message.

Call Pending and Transfer

Improve call handling efficiency with Call Pending and Transfer features. Users can switch between calls or transfer calls to another number via a USSD request or the Employee GUI. Configurable announcements and music enhance the waiting experience for callers.

Call Forwarding

Our Call Forwarding feature allows calls to be redirected to alternative destinations based on various scenarios, such as unconditional forwarding, busy, no reply, and not reachable. This ensures that calls are always directed to the appropriate recipient or voicemail.

Call Queue

The Call Queue feature manages high call volumes by queuing incoming calls when users are busy. Priority lists can ensure important calls are connected first, and configurable announcements keep callers informed and engaged.

Call Recording

Automatically record incoming and outgoing calls for Mobile VPN, PBX, and hunt groups. Recordings are stored for a configurable period, and administrators can access and manage these recordings via the GUI.

Call Parking

Call Parking allows calls to be transferred to a virtual line, where they can be picked up by another user. Unanswered parked calls are returned to the original recipient, ensuring no call is missed.

Our MVPN service's robust call-related features ensure your business can manage calls efficiently, maintain high customer satisfaction, and enhance internal communication. Explore how these features can transform your business communication today.